Shipping policy

We work hard to make sure your order gets to you as quickly and safely as possible. Some online orders are shipped directly from our New Zealand-based suppliers, while others are fulfilled by our Silverdale store. Below you’ll find everything you need to know about delivery options, timeframes, and costs.

We offer simple, flat-rate shipping:

Additional fees may apply for bulky or oversized items. If extra charges are required, our team will contact you before your order is processed.

We do not offer bike delivery. All bikes must be collected in-person from our store. All bikes must be assembled in-store by our qualified mechanics to meet warranty requirements. This may extend your click and collect timeframe depending on workshop availability.

Bulky or heavy items may incur additional courier charges. If your order falls into this category, we will be in touch to confirm freight options before dispatch.

For customers on outer NZ islands (e.g., Waiheke, Great Barrier), additional freight costs may apply. If this affects your order, our team will contact you with options before shipping.

Once your order has been dispatched and scanned by the courier, you will receive an automated email with your track & trace information so you can follow its progress.

Claims lodged outside these timeframes cannot be processed as we are unable to submit a claim with our courier after this period.